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Customer Service
- Contract for the Supply of Products or Services
- Site Information
- Processing of orders
- Limitation of Liability
- Illegal Acts
- Changes in Terms
- Returns/Exchanges
- Changed your Mind?
- Warranties
- Cancellation
- Postage
- By using our website, you agree to be bound by Keith Mullings Personal Training Terms & Conditions, as stated below.
- Contract for the Supply of Products or Services
- The display of goods on the Keith Mullings Personal Training site amounts to an invitation to treat only and is not an offer to sell products or services at any price indicated. No contract for the supply of products or goods will be deemed to exist between you and Keith Mullings Personal Training unless, and until, an email is sent by Keith Mullings Personal Training to you confirming that your order has been accepted and payment has been successfully made.
This confirmation e-mail amounts to an acceptance by Keith Mullings Personal Training of your offer to buy goods or services from Keith Mullings Personal Training and this acceptance is effective regardless of whether or not you receive the e-mail.
Keith Mullings Personal Training are free to withdraw from a prospective contract at any time prior to acceptance. This also applies in the case of any error or inaccuracy in respect of the goods or services, any description applied to the goods or services, the availability of the goods or services, or the order itself.
Price and availability information is subject to change without notice. - Site Information
- Keith Mullings Personal Training is providing this site and its contents on an "as is" basis and makes no representations or warranties of any kind with respect to this site or its contents. Keith Mullings Personal Training disclaims all such representations and warranties, including for example warranties of merchantability and fitness for a particular purpose. In addition, Keith Mullings Personal Training does not represent or warrant that the information accessible via this site is accurate, complete or current.
- Processing of orders
- Credit cards are debited before items are shipped or before services are activated by Keith Mullings Personal Training.
- Limitation of Liability
- Except as specifically stated on this site, neither Keith Mullings Personal Training nor any of its directors, employees or other representatives will be liable for damages arising out of or in connection with the use of this site. This is a comprehensive limitation of liability that applies to all damages of any kind, including (without limitation) compensatory, direct, indirect or consequential damages, loss of data, income or profit, loss of or damage to property and claims of third parties.
- Illegal Acts
- It is a crime to use a false name or a known invalid credit card to order. Anyone caught willfully entering an erroneous or fictitious order will be prosecuted to the fullest extent of the law. We track the electronic fingerprints of every order placed on this website to enable us and all legitimate crime prevention and prosecution authorities to trace individual users engaging in criminal activities on our website.
- Changes in Terms
- Keith Mullings Personal Training reserves the right to modify these terms at any time without prior notice. Any modification of these terms will be deemed to be effective from the date and time of posting on the Keith Mullings Personal Training web site.
- Returns/Exchanges
- By law, customers in the UK have the statutory right under the Consumer Protection (Distance Selling) Regulations 2000 to cancel their order (prior to shipment) for any item purchased on the Keith Mullings Personal Training website or over the telephone, for a full refund. In addition, customers have the right to withdraw from the purchase of an order within a seven working days 'cooling off period' after the delivery of the item.
Items must be returned to Keith Mullings Personal Training at the customers expense in their original packaging and in perfect 'saleable' order - Keith Mullings Personal Training reserves the right to withhold a percentage of the refund value of returned goods if the product or packaging is in such a condition that the item needs to be reduced in price for resale. A full refund minus any delivery costs incurred by Keith Mullings Personal Training will be given.
In order to arrange a refund or exchange, you must first contact Keith Mullings Personal Training to discuss the return. We will review and where appropriate, authorize your query and provide instructions on how to proceed with the product return. Returns will only be accepted with prior approval from Keith Mullings Personal Training.
Any promotional items received when purchasing the goods that are to be returned, must also be returned or paid for in full. We recommend using a registered service when returning any items to us. Please note, any customer, who refuses to accept delivery of their order for any reason other than the product being damaged in transit, will be subject to a 15% re--stocking fee. In addition, the customer will be liable for any delivery costs incurred by Keith Mullings Personal Training. - Changed your Mind?
- Goods returned to us because of a change in circumstance must be unused and in perfect, re--saleable condition (including product packaging, instructions, etc), otherwise we will not be able to refund you. You are responsible for any other service provided to you in connection with your purchase, e.g. delivery charge. If the item returned qualified for Free delivery or Free Next Day delivery, you will be charged for the respective cost. The item(s) must be returned within 7 days of purchase, as you are responsible for returning the item(s) to us, we recommend sending the package by Recorded Delivery.
- Warranties
- All products sold on our website or on site are covered by a full manufacturers' warranty. Warranties vary from manufacturer to manufacturer as well as by product. Customers should refer to the product details or speak to a member of the sales team for details of individual product warranties.
- Cancellation
- Customers may cancel their order and receive a full refund prior at any time before the order has been shipped.
- Postage
- Postage is via insured next working day courier (signature required). Please allow up to 3 working days for dispatch during busy periods.